Privacy policy
Your Privacy Is Important For Us.
Decode Business Solutions Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).
1. What Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and job title.
- Business Information: Company name, industry, and specific business needs related to our consulting services.
- Technical Information: IP addresses, browser type, device information, access times, and website usage data.
- Financial Information: Payment details required for billing purposes.
- Other Information: Any additional information provided by you through consultations, contact forms, or customer service interactions.
2. Legal Grounds for Processing (Under GDPR)
For individuals located in the European Union, we process your data under the following legal bases:
- Contractual Necessity: To perform the services you request.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For our legitimate business interests, provided these do not override your privacy rights.
- Consent: With your consent, for purposes such as marketing communications (you may withdraw your consent at any time).
3. How We Use Your Information
We use personal information to:
- Deliver and manage our IT consulting services.
- Respond to inquiries, schedule consultations, and provide customer support.
- Process payments and manage billing for our services.
- Send updates, newsletters, or promotional information with your consent (opt-out options are available).
- Improve our website and services based on user interactions and feedback.
- Comply with legal obligations and regulatory requirements.
4. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
We seek consent in the following ways and under these circumstances:
- Explicit Consent: When required by law, such as for marketing communications or processing special categories of data, we will request explicit consent from you. We provide clear options to accept or decline the specific use of your information at the point of collection.
- Implied Consent: In situations where you voluntarily provide us with information for a specific purpose, such as when filling out a form to request our services, we assume your consent to use this information solely for that purpose.
- Withdrawal of Consent: You have the right to withdraw your consent at any time. If you choose to withdraw consent, please contact us using the information provided in Section 12, and we will discontinue processing your data for the purposes for which consent was obtained.
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your information to:
- Service Providers: Trusted third-party service providers who assist us in delivering our services, bound by confidentiality obligations.
- Legal Obligations: Regulatory bodies, law enforcement agencies, or courts as required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
6. Data Security
We implement industry-standard security measures to safeguard your personal information against unauthorized access, misuse, or loss. However, please note that no transmission or storage system is completely secure.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyze website performance. You can adjust your browser settings to manage or block cookies, but this may impact certain website functionalities.
More information about cookies can be found here:
8. Your Privacy Rights
Under the Australian Privacy Act
You have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct any inaccuracies in your personal information.
- Complain if you believe your privacy rights have been breached. We will investigate and respond promptly.
Under the GDPR (for EU residents)
In addition to the above rights, you also have the right to:
- Erasure: Request deletion of your personal data under certain conditions.
- Restriction: Request a restriction on the processing of your data.
- Data Portability: Request a copy of your personal data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time.
To exercise any of these rights, please contact us using the Contact US section at the end.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When data is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Decode Business Solutions is based in Australia, and your data may be stored and processed in Australia or other countries where our service providers operate. If we transfer data outside Australia or the EU, we take steps to ensure it is protected in accordance with applicable data protection laws, such as implementing Standard Contractual Clauses.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, including questions about consent, please contact us using the Contant us option